DeltaVex Privacy Policy
Last updated: 22 February 2026
DeltaVex (“DeltaVex”, “we”, “us”, “our”) is a trading name of A MUMIN & S.J WALSHE (ABN: 21 171 053 354).
Our principal place of business is NSW 2580, Australia.
This Privacy Policy explains how DeltaVex collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all DeltaVex services, including CRM systems, automation services, website development, booking systems, integrations, advertising deployments, and white-labelled software solutions powered by GoHighLevel.
By engaging DeltaVex or using our services, you agree to this Privacy Policy.
1. Our Role
DeltaVex operates as:
1.1 Data Controller
Where we collect personal information directly for our own business purposes, including onboarding, billing, support and marketing.
1.2 Data Processor
Where we process personal information on behalf of our clients through CRM systems, websites, booking systems, forms, automation workflows and advertising integrations. In those circumstances, the client remains responsible for their end-customer data and compliance obligations.
2. Information We Collect
We collect only information necessary to verify businesses, configure systems, deliver contracted services and operate our business.
2.1 Business Verification Information
To verify a client’s business and configure systems, we collect:
Chief Executive Officer (CEO) full name
CEO email address
CEO phone number
Business address (street, city, state, country, postal code)
Firm ABN number
Registered business name
Firm website URL
ABN confirmation document
Registered name confirmation document
Business address confirmation document (e.g. registered office document, utility or service bill, lease, or office agreement)
2.2 Firm & Staff Information
We collect:
Number of firm members
Staff member full names
Staff member email addresses
This information is used to configure access permissions, communication systems and internal workflows.
2.3 Branding, Business & System Configuration Information
To design and implement websites and growth systems, we collect:
Brand colours and style preferences
Logos and uploaded brand assets
Business and service descriptions
Ideal customer profile details
List of services offered
Unique selling points
Service locations
Average job value
Lead handling processes
Preferred call-to-action
Website and system objectives
Required enquiry form fields
Online booking and payment preferences
Current platforms and systems used
Required integrations
Review display preferences
Website structural preferences
Competitor or reference websites
2.4 End-User Information (Processed on Behalf of Clients)
Where clients use DeltaVex systems to collect customer information, this may include:
Names
Email addresses
Phone numbers
Addresses
Appointment details
Enquiry form submissions
Uploaded images or documents submitted via enquiry forms
DeltaVex processes this information strictly on behalf of clients.
2.5 Marketing Consent Information
Where consent is provided, we collect:
Opt-in confirmation
Communication preferences
Opt-out records
2.6 Technical Information
We may collect:
IP addresses
Browser type
Device information
Usage data
Cookies and analytics data
3. How We Collect Information
We collect personal information:
Directly through onboarding and submission forms
Through uploaded documents
Through CRM and automation systems
Through website analytics tools
Through integrated third-party platforms connected by clients
4. Purpose of Collection
We collect and use personal information to:
Verify business identity
Configure CRM, automation and booking systems
Develop and implement websites and growth systems
Process payments
Provide support
Deliver advertising and marketing integrations
Send transactional communications
Improve system performance
Comply with legal obligations
DeltaVex does not use client data to train artificial intelligence models.
5. Marketing Communications
DeltaVex complies with the Spam Act 2003 (Cth).
Where consent is provided, we may send marketing communications including:
Special offers
Service updates
Promotional campaigns
All marketing communications include:
Clear sender identification
A functional unsubscribe mechanism
Recipients may opt out at any time.
6. Disclosure of Personal Information & Third-Party Providers
DeltaVex may disclose personal information to third-party providers where reasonably necessary to deliver services or operate our systems.
These providers include:
GoHighLevel – CRM, automation and hosting platform provider
Stripe – payment processing provider
Google Analytics – website analytics and performance tracking
Meta Platforms (including Facebook and Instagram) – advertising and marketing services
Meta Ads – paid advertising services
YouTube – video hosting and advertising services
LinkedIn – professional networking and advertising services
TikTok – advertising and marketing services
Zoom – video conferencing and communication services
Personal information may be disclosed where:
A client authorises integration
Advertising campaigns are deployed
Analytics tracking is implemented
Payment processing is required
Consultations or communications are conducted
We do not sell or rent personal information.
Where clients connect additional third-party services, disclosure may occur at the client’s direction.
7. Cross-Border Disclosure
Some of the providers listed above operate infrastructure outside Australia. Personal information may therefore be stored or processed overseas.
DeltaVex takes reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles, including through:
Engagement of reputable global platforms
Contractual protections
Established security standards
By engaging our services, clients acknowledge that overseas disclosure may occur as described in this policy.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
Access controls
Secure authentication procedures
Restricted access to verification documents
Secure hosting environments
Uploaded identification documents are stored securely and accessed only where required for verification and service implementation.
9. Data Retention
We retain personal information:
For the duration of the client relationship
For a reasonable period thereafter where required for legal or operational purposes
When no longer required, we take reasonable steps to destroy or de-identify the information.
10. Access & Correction
Individuals may request access to or correction of personal information we hold about them.
Requests must be submitted in writing to:
[email protected]
We will respond within a reasonable timeframe.
11. Notifiable Data Breaches
DeltaVex complies with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
If an eligible data breach occurs that is likely to result in serious harm, we will:
Investigate promptly
Notify affected individuals where required
Notify the Office of the Australian Information Commissioner (OAIC) where required
12. Third-Party Links
Our websites or systems may link to third-party platforms. We are not responsible for the privacy practices of external services.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will be published at:
14. Contact Us
For privacy enquiries or complaints:
DeltaVex
Email: [email protected]
Address: NSW 2580, Australia